Skyfrance Essay Example | Topics and Well Written Essays - 1500 words

Skyfrance - Essay Example As people we are habituated to perform a certain function, with change this habit of repeating a similar task is breached. When change is enforced upon people they feel helpless about not being able to alter the happenings and thereby react in a negative manner to the change. The role of Jane and all staff at Skyfrance should be to support the employees and help them adapt to the change by accepting the change. It should be realized that the change should not be simply enforced on someone instead a feeling of motivation to decide on the changing circumstances should be instigated by the management. Firstly, the Kubler Ross transition cycle. It describes 5 stages of receiving catastrophic news. These 5 stages are denial, anger, bargaining, depression and acceptance. The reaction of the staff can be better understood by this model. The staff is perhaps still in the initial stage of denial or anger, where they feel that the changes taking place are not really going to take place. They may feel that if they do not serve the customers the change will not take place. It should thereby be communicated that the change will be initiated whatever the condition may be. They could perhaps also be feeling a sense of anger as they may feel challenged by the change and their possible role in the new structure of the company. Also Jane should ensure that people are informed that such feelings are normal and acceptable during a change process. The ADKAR model for individual change management describes 5 blocks for successful change management. These are awareness (why change is required), desire (to support in change), knowledge (of how to change), ability (to implement new skills and behavior) and reinforcement (to sustain the change). Perhaps the staff is still not aware of why the change is required and thereby may feel threatened by the change. The company should thereby provide the